Refund policy

# Return & Refund Policy

At **KidsTids**, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

## Parcel Opening Video

We strongly recommend that customers record a clear video while opening the parcel upon delivery. This helps us resolve any issues quickly in case of a wrong item, missing item, or damaged product.

## Exchange Policy

If you receive the wrong size from our side, we will gladly exchange the product.

For example:

* If you ordered a **2 Years** size and received a **10 Years** size, we will exchange the item.

* The returned product must be the same item originally supplied by KidsTids.

## Size Selection Responsibility

We provide the size selected by the customer at the time of order.

If:

* You ordered a **2 Years** size,

* Your child requires a larger size due to body build or growth,

* And you did not contact us before placing the order for size guidance,

then the order will **not be eligible for return or refund** based on size preference.

We always recommend contacting us before ordering if you are unsure about sizing.

## Return Conditions

To qualify for a return or exchange:

* The product must be unused and in its original condition.

* The product must not be washed, machine washed, altered, or damaged.

* The original tag should preferably be attached. If the tag has accidentally come off, we may still review the return request provided the item remains unused and in original condition.

## Refund Process

Once the returned item is received and inspected by our team, the refund process will begin.

* Return deliveries generally take up to **3 business days** to reach us.

* After approval, the refund amount will be transferred to your bank account.

* Customers must provide their bank account details via WhatsApp for refund processing.

## Non-Refundable Cases

Refunds or returns will not be accepted in the following situations:

* Wrong size ordered by the customer.

* Product has been used, washed, damaged, or altered.

* Return request is made for reasons unrelated to an error from our side.

## Contact Us

For return, exchange, or refund assistance, contact us: